Elements
One interface for every channel
Agents stop switching between tools. Conversation, history and context arrive together, whichever channel the customer chose.
What you get
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Omnichannel routing
Voice, email, chat and social land in one queue, routed by skill and by priority.
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Live supervision
Wallboards and real time metrics, so a supervisor can act while the queue is still moving.
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Open integrations
Connect the CRM and the tools your team already uses, through documented APIs.
Built for contact centres
Vocalcom brings voice, email, chat and social into one interface, so an agent sees the whole conversation and a supervisor sees the whole queue.
See it in action
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A short tour of the agent desktop.
Get in touch
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