Power you contact center
Automate
Engage
Resolve
Scale
Transform
AI agents, omnichannel orchestration, and intelligent automation - unified in one platform that transforms every interaction into a resolution.
Trusted by 1,200+ enterprises in 47+ countries
Solutions
Explore the Hermes360 ecosystem
Four key capabilities that power the next generation of customer engagement.
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What our clients say:
"After a rough quarter, we needed hands fast. Their team jumped in with clear pricing and flexible coverage for weekend rushes and supplier delays. They've become our first call when operations get tight."
Mara Kline
Northbay Produce Co.
FAQ
Frequently asked questions
Everything you need to know about Hermes360 and the Vocalcom platform.
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What is Hermes360?
Hermes360 is Vocalcom's next-generation omnichannel contact center platform. It unifies voice, email, chat, SMS, and social media into a single agent interface, powered by AI at every level - from automatic call summaries to autonomous AI agents.
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How does AI Studio work?
AI Studio is a visual interface for designing and deploying AI agents across messaging, chat, and email channels. You configure guardrails, choose voice personas, and build conversation flows without writing code.
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What channels does Vocalcom support?
Voice (inbound and outbound), email, web chat, SMS, and all major social platforms including WhatsApp, Meta Messenger, TikTok, and Snapchat - all managed through a single unified agent interface.
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Can Vocalcom integrate with my CRM?
Yes. HUCC integrates natively with Salesforce, Microsoft Dynamics, and other CRMs. HUCC 2.0 is a decoupled Chrome extension with AI-powered multi-system orchestration that works alongside any CRM.
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What is FlowGen AI?
FlowGen AI lets you create complex n8n automation workflows using natural language. Describe what you want to automate and FlowGen generates it - connecting Hermes360 to your entire tech stack without code.
Ready to transform your customer engagement?
Join 1,200+ companies using Vocalcom to deliver exceptional experiences on every channel. See Hermes360 in action.